Contact Us

If you are having difficulties with the application, be sure to note on which screen you encountered the problem and the details of what happened, including the time and date of the problem. This information will help us to resolve the problem faster and serve you better.

If you received a Business Error message, note the message as a reference, follow the prompt on the screen, and telephone ICBC’s Driver Testing and Vehicle Information Services department. The Business Errors often mean that ICBC must conduct additional investigation.

If you have any questions or comments, please call us:

Hours of Operation

Monday to Friday:

8:00 AM to 5:00 PM

Contact Numbers:

Lower Mainland:	604-661-2233
Toll free:	1-800-464-5050

ICBC's Head Office is located in North Vancouver, and is open to help the public Monday to Friday from 8:30 am to 4:30 pm. (Closed Statutory Holidays.) The address is listed below. For more information or directions, please call us at the numbers above.

151 West Esplanade
North Vancouver, BC
V7M 3H9

Written correspondence can be mailed to ICBC's Head Office at the following address:

Driver Testing and Vehicle Information Services
Room 154
151 West Esplanade
North Vancouver, BC
V7M 3H9

Due to volume, please expect a 3-5 week wait for a reply.